Quality Management

"Success consists of going from failure to failure without loss of enthusiasm." Winston Churchill

In today's competitve market, value for money is a key decision criterion. Clearly defined standards, standard practice instructions or standard operations procedures ensure your team is able to meet guests' expectations in terms of value for money.

Only if they are properly introduced and applied by the whole team, will you be able to measure your performance and find strategies to successfully compete on the market.


Project Management & Audit

"You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality."  Walt Disney

Ideas will become reality if they are properly translated into a project. No matter how small or how big the idea is, professional project management assists to successfully introduce a new concept, a new product or a new service. A 3rd party project leader brings in an open mind and adds value by impartial and fact oriented guidence.


Customer Care & Guest Satisfaction

"The strange thing about hotel rooms is that they look familiar and seem familiar and have many of the accoutrements that seem domestic and familiar, but they are really weird, alien and anonymous places."  Moby

Meeting your guests' expectations is the bare minimum but it is not enough to get repeat buisness. Exceeding your guests expectations leads to increased credibitlity, more loyalty and higher guest expenditure.


Product Development & Product Management

"Whenever you find yourself on the side of the majority, it is time to pause and reflect."  Mark Twain

Successful enterprises strenghten their positioning by periodically launching new, innovative products and services that match their brand, their vision and their mission. It is not a matter of copying competitors but rather creating new and exciting value additions that enhance the guest experience.


Performance Evaluation & Benchmarking

"I don't believe you have to be better than everybody else. I believe you have to be better than you ever thought you could be."  Ken Venturi

Only if you know where you stand, you will be able to plan your next moves effectively and successfuly. To improve your operations performance, you need valid data referring to guest satisfaction, quality performance, team member engagement and your benchmark on the local market.